Due to the nature of our products it’s always better to contact us should you have any issues or questions regarding an order you have placed. Please do so directly at info@project-mx.com.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@project-mx.com.
Sale items
Only regular priced items may be refunded in full. Sale items will refunded to the value of the sale price.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@project-mx.com and send your item to:
Unit 7C
Lower Road Trading Estate
Ledbury
Herefordshire
HR8 2DH
To return your product, you should mail your product to:
Unit 7C
Lower Road Trading Estate
Ledbury
Herefordshire
HR8 2DH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please ensure you use a suitable trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are a customer from outside of the UK there may be additional taxes and duties payable. When a package is dispatched internationally (outside of the UK) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. There is also the potential for customs delays. These fees are can be unpredictable and are the buyer’s/your responsibility.
Unit 7C
Lower Road Trading Estate
Ledbury
Herefordshire
HR8 2DH
